Any project greater than or equal to $100 requires a deposit of atleast 20% but no more than 50% before any work will be started.
HCS accept payments via paypal, credit card or check. Final payments are due within 72 hours of completion and sign-off on project unless an extended time period has been previously agreed upon. Clients who wish to pay via check must notify HCS staff of their decision at the time of the initial contract agreement.
A late fee of 1.5% will be assessed to invoices that are 15 days or more delinquent.
HCS may accept a refund request on deposits in some cases, at our discretion. An Instance where we would accept a request for a refund would be if HCS and client are unable to work together in a communicative and professional manner or if creative differences force an end to all work. If this is the case it will always be if the amount of hours put towards the job is less than the total amount of the deposit paid for the job. If this is the case, the remaining monies left after billing for all hours to date can be refunded to the client within 14 days and all work will cease.
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.